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International Shipping

Shipments to Canada

Shipping costs will be automatically calculated at checkout, and vary depending on your location, what item(s) you purchased, and which shipping method was selected (USPS Priority Mail International, or UPS where available). All customs fees, brokerage fees, taxes, and duties are the responsibility of the customer.  We are unable to provide estimates of these fees.  Please contact your local customs office for more information.

Most Canadian orders take between 5-14 business days for delivery, sometimes longer.  In rare cases, international deliveries can take up to 6 weeks or more.  In these instances, WinterBoots.com cannot issue refunds due to extended delivery time. Uncollected, refused, or abandoned packages are not refundable.   If a refund is issued, return freight and a 25% restocking fee will be assessed. Please read and understand the terms of shipping to Canada.

Shipments to All Other Locations

All international shipments to locations other than Canada are sent USPS Priority Mail International. Shipping costs will be automatically calculated at checkout, and vary depending on your location and what item(s) you ordered. All customs fees, brokerage fees, taxes, and duties are the responsibility of the customer.  We are unable to provide estimates of these fees.  Please contact your local customs office for more information.

Shipping timeframes vary greatly depending on location and the time of year. An estimated delivery timeframe will also be shown at checkout, though most international orders take between 5-14 business days for delivery, sometimes longer.  In rare cases, international deliveries can take up to 6 weeks or more.  In these instances, WinterBoots.com cannot issue refunds due to extended delivery time.  Uncollected, refused, or abandoned packages are not refundable.  If a refund is issued, return freight and a 25% restocking fee will be assessed. Original shipping costs are not refundable. Please read and understand the terms of international shipping.

Orders to Russia and other Eastern European locations require an additional 1-3 business days for processing. 

Certain countries limit the size of packages that we are permitted to ship.  Because of this, we are generally only able to send one pair of boots at a time, and we will need to bill additional shipping fees. If this affects your order, customer service will contact you via email.  This applies to customers in the following countries:

  • Argentina
  • Australia
  • Belarus
  • Brazil
  • Bulgaria
  • Georgia
  • Hungary
  • Latvia
  • Lithuania
  • Moldova
  • Poland
  • Romania
  • Serbia
  • Slovenia
  • Ukraine

Customer service will always contact you via email regarding your order if any adjustments need to be made.  

International orders are not subject to free returns or exchanges. In the event you may need to return your order, please contact customer service for instructions. Shipping and customs fees are non-refundable.  International orders may also be subject to further cardholder verification. Customer service will contact you via email if necessary.

 


CUSTOMER SERVICE

We take pride in providing you the best online winter boots shopping experience. If you have any questions or comments please dont hesitate to contact us.

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OUR HAPPY CUSTOMERS

Got the new pair. They look great. Thank you for the amazing customer service!!!
-HL - Wisconsin

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