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On orders over $49 - US 48
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Returns & Exchanges

We want you to love shopping with!  All US48 orders over $49 qualify for a free return if the order is returned to the warehouse within 30 days of delivery.  $10 will be deducted from returns received after the 30-day deadline.  Returns are not accepted 45 beyond delivery.  See below for full details!

Please Note: 

  • Your return label will arrive via e-mail within 1 business day.
  • If you do not see your return label, please check your spam folder.
  • You may drop your package at any UPS (800-742-5877) service center or any USPS post office, depending on which label is provided.
  • Pickup service is not included and will incur an additional fee or deduction from your refund.  
  • Please read our full return policy below.
  • Please read instructions for returns outside the US48 below. 
  • The service level of the return is the discretion of

Return Policy 

Returns Must Be in Brand New Condition!

  • Use an outer box. Boots shipped in their brand box or returned without a brand box will be returned to sender.  
  • Merchandise must be in its brand box, in pristine condition, unworn, and with all original packaging with tags attached.
  • Do not store merchandise in a home with cigarette smoke.  Even if unworn, items smelling of smoke cannot be accepted for return.
  • Boots must be free of pet hair and debris.
  • reserves the right to refuse returns/exchanges that do not meet these conditions.

Return and Exchange Policy Time Frame

Return Category

Eligibility Window

Credit Conditions

US48 over $49

within 30 days of delivery

Full credit

US48 over $49

31 - 45 days from delivery

Full credit less shipping fee and restocking fee

US48 under $49

within 30 days of delivery

Full credit less $10.00 per pair

Outside US48

within 45 days of delivery

Full credit - Customer must return boots on their own

All Orders

45+ days from delivery

Returns not accepted

Final Sale

Not eligible 

Returns not accepted

Returns are typically inspected and processed by our warehouse within three business days of delivery. A credit is then issued to the original form of payment within seven business days. Please note: depending on your credit card company's policies, it may take additional time for the funds to be posted to your account. For exchanges, your new boots will be shipped as soon as your returned boots are inspected and processed, typically within three business days, if not sooner!

All of our products are top quality and carry a 
manufacturer's warranty which varies from brand to brand.   In the rare occurrence that your product arrives damaged or defective, please contact us to arrange a replacement.

We do not refund any shipping fees for domestic, expedited, or international orders.

Items that are not returnable include those marked FINAL SALE (you'll see this clearly in the product listing), items beyond 45 days from delivery, and Baffin replacement liners.


To return orders outside of the US48, or to return merchandise on your own, please ship via a trackable, insurable method of delivery. Orders outside the US48 are not eligible for exchange. Returns
Subcon Industries
338 North 15th St.
Olean, NY 14760
Order #:

Please check that you are adhering to return and exchange policy time frames.


We take pride in providing you the best online winter boots shopping experience. If you have any questions or comments please dont hesitate to contact us.


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I purchased the Baffin Impact boots and they are the BEST boots I have ever had, and I've searched and tried a lot of boots..…
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